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Shipping & Returns

NEW  Free Shipping Policy Information:

Kids-Army.com awards free UPS Ground Shipping to orders whose total is over $100.  The free UPS Ground Shipping is only valid for orders within the continental 48 states of the USA. Orders shipping Internationally (including Canada, Mexico, Hawaii & Alaska) are not eligible for free shipping.

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Kids-Army.com is a Kids Army Inc. company.

Missing or Damaged Items Notification Policy:

When you receive your package we suggest that you immediately open the package and ensure that all items are contained within the package and are in working order. If an item is missing or damaged, you are required to contact our Customer Service Department within 72 hours to report the missing or damaged item. You can contact the Customer Service Department either via email at customerservice@kids-army.com or by phone at 1-760-981-1010. Our hours of operation are: Monday-Friday, 8am-4pm (PST). We are not responsible for missing or damaged items if we have not been notified within the required time-frame.

Returns Policy

We Offer A 15 Day Return Policy on Toy and Airsoft Guns, and a 30 Day Return Policy On All Other Items

If for any reason you wish to return all or part of your order, you can return your items for a refund. Items must be returned to us in the original packaging and in unused condition. No variation from these conditions is permitted.

Toy and Airsoft Gun Returns: To qualify for a refund, request for return instructions must be made within 3 days of delivery of your original order. Contact customerservice@kids-army.com via e-mail prior to returning products. NO EXCEPTIONS. All items must be returned in new and unused condition and include the original packaging materials included with shipment. All returns are subject to a 15% restocking fee. Returned items will be inspected and awarded a partial refund less the restocking fee if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from Kids Army Inc. is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within four weeks from shipping your return. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete. We will not accept returns of toy or airsoft guns sent later than 15 days from the customer's original delivery date.

Refunds for items (not including toy and airsoft guns) returned within 30 days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. When returning your items, please make sure you enclose a copy of your sales order or the following information:

  • Name, Address, and Telephone number
  • Order number
  • List of items returned
  • Reason for returning

We recommend that you use certified or traceable mail. Please contact your post office or parcel carrier for advice. We do not offer returns on sales outside the United States. Gift wrapping is a non-refundable service. Please mail items to:

Kids Army Inc.
Attention: Returns
13312 Ranchero Drive, Suite 18-260

Oak Hills, CA 92344

Shipping Policy

**Due to customs restrictions, we are unable to ship toy or airsoft guns internationally.**

Same Day Shipping:

Orders received before 12PM Noon Pacific Standard Time weekdays are generally shipped the same day unless otherwise specified. This is our standard procedure, but it is not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.

Address Requirements:

We primarily ship via UPS and USPS, but other methods of shipping may be used at our discretion. Therefore, please provide a physical address that all major carriers can deliver to, and be sure that your ship-to address is accurate. All carriers will charge a re-routing fee if a package is re-routed due to an incorrect or incomplete address. We reserve the right to pass this re-routing fee on to you when this situation occurs. You will be notified by e-mail in such a case. If for any reason your package needs redirecting, you will be charged for that added service.

P.O. Boxes:  Due to an increase in the relationship between credit card fraud and P.O. Box addresses, we will no longer be shipping to P.O. Box addresses. Please provide a valid business or residential address at checkout. If you are unable to change your PayPal address or if you have received an email from our customer service department requesting a non P.O. Box address, please contact us by phone at 951-703-4850 or email at customerservice@kids-army.com.

Shipping Methods:

You have the choice of the shipping methods below. Please select the one that best suits your needs. Please note that Saturday, Sunday and holidays are not considered delivery days.

UPS SERVICES

  • UPS GROUND: Delivery in 5 business days (most areas) not counting the day it is shipped.
  • UPS NEXT DAY AIR: Next business day by 3:00 P.M.
  • UPS 2nd DAY AIR: Second business day (by end day), not counting the day shipped.
  • UPS 3 DAY SELECT: Third business day (by end of day), not counting the day shipped.
  • UPS International: 3-5 Business Days (Import Duties and Taxes are not Included)

USPS SERVICES

  • USPS Priority Mail International: Delivery in 10-20 business days, NOT GUARANTEED (most areas) not counting the day it is shipped.
  • USPS Priority Mail International: Delivery in 6-10 business days (most areas) not counting the day it is shipped.
  • USPS Express Mail International: Delivery in 3-5 business days (most areas) not counting the day it is shipped.
  • Import Duties and Fees are not Included.
  • *Unfortunately, at this time we are unable to offer delivery to APO/FPO addresses.

NOTE: Due to an increase in the relationship between credit card fraud and P.O. Box addresses, we will no longer be able to ship to P.O. Box addresses. Please provide a valid business or residential address at checkout. If you are unable to change your PayPal address or if you have received an email from our customer service department requesting a non P.O. Box address, please contact us by phone at 1-760-981-1010 or email at customerservice@kids-army.com

Shipping Rates:

Shipping rates vary by item. You will be given the choice and cost of all shipping methods during checkout. All shipping charges are based on the destination of your package as well as shipping weight and dimensions. Shipping weight is determined by the estimated weight of all item(s) plus the necessary packing materials and the shipping box.

International Shipping:

Kids Army Inc. is happy to ship your order internationally. However Certain restrictions do apply.

Address Verification:
Kids Army Inc. does not verify each ship-to address individually prior to shipment. Therefore, if your address requires any additional country specific information for your package to arrive in a timely manner, please make sure you have provided it. You can do this either by emailing us or by adding a note to your PayPal checkout. You can also call us at 1-760-981-1010. Once your shipment leaves the United States, we have no control over the package and you will have to deal with the carrier directly to resolve any issues related to your shipment.

Imitation Firearms Restrictions:
Beginning January 1st of 2016, residents of California will be unable to purchase most of our Toy Guns and Airsoft Guns.  A similar law is already in effect for residents of New York. You can read more about it HERE.

Customs:
Kids Army Inc. is not responsible for any delays caused by, or packages held by, customs. Many countries have laws that restrict the entry of certain goods. Because the laws of each country are constantly changing, we cannot be held responsible should your item be seized or rejected by customs. We will not refund the cost of shipping or the cost of goods. If your package is returned to us, we will issue you a refund for the goods only. Should you desire to have the package shipped again, or to an alternate address, you will have to pay for shipping again. Customers accept full responsibility for determining if the products you are ordering violate your country's laws.

We strongly suggest you check with your local customs agency prior to placing your order.

Package Tracking:
You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.

UPS Tracking
USPS Track & Confirm

Other Shipping Information:


Kids Army Inc. is bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it may take to be delivered. We declare that once the package has been handed to the shipping carrier, liability of the package no longer lies with Kids Army Inc. We are therefore not liable for lost or stolen merchandise. Kids Army Inc. will not refund or reship any package that has been marked as "Delivered" by the carrier, even if recipient claims non-receipt. It is possible that the package was left with neighbors, behind a bush, in the garage, between the doors, etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed. Kids Army Inc. has no control over a carrier’s decision if your location is considered “safe” to leave a package. If this happens, the carrier will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier’s directions on the notice for delivery of your package. If any package is returned to Kids Army Inc. for any reason, no refund for shipping charges will be issued.